Designed to interface with any Remedy-based application, most companies use Service Order Module to combine problem management and change management in the same application. Other users want problem and change management in separate applications, and use Service Order Module as a standalone change management application. Still others add this functionality to other custom-built Remedy-based applications such as HR New Employee / Terminated Employee application.

Like all PRI products, ActionProgram Manager (APM):

 Runs on Remedy's Action Request System.
 Is installed in less than 1 hour on your existing Remedy server(s).
 Leverages your investment in Remedy.
 Is very flexible.
  Involves no integration project.
 Can be used as a standalone application or can Interface with other AR System-based applications such as your help desk application, a change management application, asset management, and our IT Project Portfolio Manager and ActionProgram Manager.

Service Order Module allows:

 Process owners, rather than the Remedy administrator, to define and maintain approval and work processes.

  Have an unlimited number of parent / child / grandchild levels and an unlimited number of predecessor / successor relationships.
  Be pre-defined and stored as templates to be used again and again, or with Service Order Module’s ad hoc task functionality, can be created on the fly.

With Service Order Module’s ad hoc task functionality:

  Pre-defined processes can be customized for individual instances.
 Any Remedy ticket can be turned into a multi-task process on the fly.

Service Order Module includes PRI’s Approval Engine at no additional charge.