Specific Integration has extensive experience in deploying the BMC Remedy Information Technology Service Management (ITSM) suite of applications.
- We install, configure, customize and integrate these modules.
- Our experience spans the full gamut of complex large multi-application enterprises to small single application organizations.
- We offer a quick Help Desk “stand-up”: Remedy Help Desk Rapid Deployment. Our Rapid Deployment solution for Remedy Help Desk 6.0 is a 10-day consulting service package to prepare the Remedy Help Desk software for deployment and production.
- The objective is to leverage the products packaged functionality as much as possible, however the 10 days does allow for configurations and minor customizations.
- This includes installation and configuration of the web tier now offered by the underlying AR System 6.x.
- The project goal is to implement the out of the box functionality quickly and to get the system to the point where it can be deployed to end-users.
Custom Applications
Specific Integration has developed or has partnered to deliver a number of targeted IM solutions.
These solutions are built on the BMC REMEDY ARS platform and can be modified to meet your specific needs.
ACM is an IM application that automates processes and provides real time information across the enterprise. This solution was designed for data centers, colo centers, central offices or any asset intense facility.
It is unique in its ability to relate assets across the entire enterprise to customers, revenue, costs, trouble tickets, etc. It provides substantial value to all functional departments.
This system provides for the management of remotely deployed unmanned sites. It interfaces to monitoring systems to track and report on the health of those sites. It also automates the repair and maintenance functions.
Automated notification and escalation processes were developed for all support services to maintain FAA and FCC compliance.
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PROJECT REMEDIES, INC - SOLUTION
SUITE:
The combination of BMC Remedy’s and PRI’s products is
the only solution that combine IT Service Management,
Asset Management, Program Management, and IT Project
Portfolio Management on the same platform sharing the
same database.
The result is a detailed, robust Cost Management System
in one database.
Allows users to define, track and manage portfolios of projects. Includes a 5-gate approval process to track and manage “proposed projects” and interfaces with ActionProgram Manager, which tracks “active projects.”
A robust and very easy to use, enterprise-wide program management, resource management and time and expense tracking system.
Includes our excellent charts and reports, PRI’s Approval Engine, and a robust interface with Microsoft Project.
Can be used as a stand-alone change management application or interface with an Action Request System-based problem management application or both.
Gives process owners (users with permission) the ability to define and maintain approval processes and work processes. The module includes a robust ad hoc task capability.
A powerful time and expense tracking system that integrates easily with any Action Request System application. Adding time and expense tracking functionality to your current AR System environment ensures that you’ll have real time, network-based access to the information you need to effectively manage, update and track time and expense entries, track and analyze resource costs.
You will quickly produce comprehensive reports and graphs that give the right data to the right people at the right time.
Entuition's Opgistics Suite addresses every aspect of information technology and telecommunications life cycle management and incorporates best practices to create a complete out-of-the-box intensive solution.
The ARS based applications gather valuable information regarding the delivery of IT services across the enterprise including cost information, asset data, service level data, support data and knowledge accumulated from a variety of operations. They consolidate information in a single data base repository, sharing it among the applications. The applications can also share data with ERP systems, IT discovery tools, legacy applications and other enterprise systems to synchronize information across all business processes.
Having integrated ARS with many COTS tools and legacy systems, we have developed simple integration architecture for the typical enterprise "stove pipe" system environment.
Whether ARS is performing application functions (help desk, asset management, etc.) or singularly acting as the work flow engine for the integration, ARS is the hub for our application design.
ARS is integrated via existing APIs or via messaging technologies to ERP and CRM applications and legacy systems or data bases. Data is pushed / pulled as directed by the predetermined rules built into the work flow engine as determined by the enterprise.
Information is then assessable across the enterprise in integrated reporting via web access.
"Our Solutions' Architecture"
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